Check out all the insights and innovations happening in today’s modern contact center.
Reaching consumers on their preferred channel of choice has become a standard expectation in today’s increasingly mobile environment. As contact center leaders race to adapt, many are overlooking a significant handicap that is critical to leveraging multichannel - the...
An inbound patient call is one of the highest value interactions to take place at a contact center. The patient is at the contact center’s doorstep, ready to talk – giving contact centers an immediate opportunity to generate revenue and mitigate negative experiences,...
In the first installment of this three-part blog series, we discussed how implementing effective call qualifications and optimizing wait times within your incoming patient call can dramatically reduce call abandonment rates and improve patient satisfaction by...
Business intelligence reports are the guiding lights of any contact center, providing visibility into operational performance and driving the decision-making process of its leaders. Table of contentsAverage Statistics – “I am more than you see.”Business Intelligence:...
Table of contentsThe Rise of True Omnichannel BankingWhat is and Why Does it Matter?The Importance of True Omnichannel Now and in the FuturePersonalization isn't going anywhere. Multichannel isn't omnichannel and vice versa. True Omnichannel Goes Beyond...
Table of contentsHow to Reduce Patient Engagement Costs with True Omnichannel?Move to the cloudProvide integrated multiple channelsBetter than just voiceAutomated outboundEstablish robust self-serve optionsChatbotsCallbackSmart RoutingOffer great patient...
In an era of rapid digital innovation such as chatbots/AI, the role of a contact center agent has become more important than ever. In this blog, we’ll explore the impact of new channels on contact center agents and five ways to empower agents. Table of contentsHow to...
Fintech customer engagement is rapidly transforming and reshaping the financial services market. Technologies such as mobile payment via “digital wallet” are the new normal - empowering customers to make instant checkouts. Table of contentsWhy Effective Customer...
Let's take a look at improving patient satisfaction with SMS. If you're dedicated to improving satisfaction for your healthcare organization then a SMS system may be ideal for connecting you with your patient. Table of contentsImprove Patient Satisfaction with...
Fintech Raises Customer Expectations, Are You Equipped for the Demand? Table of contentsStepping up digitalHow digital banking wins customersWhen digital isn’t enoughDoing digital rightAI-powered chatbotsAll-digital channels, plus a humanBeyond Expectations:...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
