Check out all the insights and innovations happening in today’s modern contact center.
The benefit of a cloud ticketing system is kind of right there in the name, isn’t it? It helps you manage customer cases, conversations, data, and more. This means you can streamline workflows, make life easier for customers and agents, and focus on what matters — solving problems.
Table of contentsExpanding Digital Engagement:Capturing Digital InboundMaking Agents a Key Link in the Transaction ProcessOffering Self-Service Options#1: An Omnichannel Platform: Closing the Cross-Channel Gap#2 Unified Customer Profiles: Delivering a Connected...
The latest LiveVox Contact Center Survey data shows that digital transformation continues to accelerate, making it a top priority for contact centers in 2019. To succeed in the digital age, more and more contact centers are rethinking their legacy approaches,...
Takeaways from Subway and LiveVox Session at CCW Winter 2019 on three ways to close the cross channel gap. Table of contentsUnified customer profilesUnified insightUnified configurationsLeveraging cross-channel campaign management tools At the 2019 Winter Customer...
Organizations across various sectors are turning to industry clouds to address their unique challenges and requirements. Unlike traditional cloud platforms, industry clouds provide tailored solutions and templates designed specifically for sectors like finance,...
Change can seem daunting, especially when it involves businesses that are transitioning to something new like a cloud-based phone system. In the ever-evolving call center industry, change is guaranteed, though.
If you're not retaining your customers, you're losing money. Understanding your customer churn rate one a key part to keeping long-term profits. In this episode of LiveVox’s CX Reflex Series, CX sage Lynne Hunsacker discusses what customer churn is and how to...
CIOs are feeling the heat to deploy digital technologies faster to stay ahead of the competition. As companies strive to create meaningful connections with their customers through more interactive and engaging experiences, the lack of qualified IT workers is limiting...
Table of contentsCall center software must have featuresCompatibility with third-party applicationsOmnichannel featuresIVRAuto dialing systemSelf-service optionsAnalytics solutionsbest call center software solutions for enterprise compliance managementThe LiveVox...
Traditionally, call centers have been located in a distinct physical space that houses not only the agents working the phone system but the hardware, software, and infrastructure needed to make the call center function. More and more, however, businesses are turning...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
