Check out all the insights and innovations happening in today’s modern contact center.
Interactive voice response, or IVR, is an effective tool to help contact centers manage volume and improve efficiency, but its capabilities aren’t limited to inbound calls. Outbound IVR can deliver personalized customer experiences that drive revenue while increasing customer satisfaction. It all comes down to creating action-oriented outbound IVR scripts that are customized based on the customer’s profile.
In the dynamic world of education management and financing, delivering an exceptional customer experience is key to building lasting relationships with students, parents, and educational institutions. And contact centers serve as your frontline ambassadors to your...
We all know that education plays a pivotal role in shaping individuals’ lives and driving societal progress. As the demand for higher education continues to grow, student loan lenders face the challenge of catering to diverse needs and providing a seamless borrowing...
The teleservices industry finds itself in the unique position of being buoyed rather than crippled by the global pandemic. A 2020 telecom industry report from Grand View Research estimated the worldwide value of the industry at $1.74 trillion, with expected annual...
What are the benefits of call center speech analytics when managing a remote workforce? Here are our top tips and considerations Contact centers currently managing their workforces remotely face a myriad of challenges around agent performance, quality, and compliance....
What do race car drivers and solution engineers have in common? Paula Morton, VP of Sales Engineering at LiveVox and vintage motorsport aficionado, can explain the overlap pretty eloquently. Like any race driver worth their salt, the people in the driver's...
Ah, education! The gateway to knowledge, growth, and countless cups of coffee. But let's not forget the often-vilified side of higher education: student loans. The mere mention of the phrase can send shivers down the spines of students and parents alike. But here at...
Table of contentsA Profitable Feedback LoopFive questions you can tell you a lot about your customer. How to better meet their needsCustomer satisfactionYour value to your customerChallenges facedWhy us?Data aboundsSocial mediaWebsite engagement Contact...
As the cost of education continues to rise, students often turn to education lenders for financial support. In today's digital age, it’s crucial for you to embrace technology and leverage digital channels to enhance the customer experience. By anchoring your lending...
Business process outsourcing (BPO) companies thrive on efficiency, cost-effectiveness, and delivering exceptional customer experiences. To achieve these goals, measuring the right BPO KPIs (Key Performance Indicators) is essential. While some BPO KPIs are widely known...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
