Blog

The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

What’s The Best Dialer For Your Call Center?

What’s The Best Dialer For Your Call Center?

Dialer software is an integral part of any contact center. The capability and level of technology a call center’s dialer has makes a direct impact on the quality of service it provides to its customers.

What Is an Agent Desktop and What Does It Do?

What Is an Agent Desktop and What Does It Do?

Table of contentsWhat is an agent desktop?What does an agent desktop do?Benefits of an agent desktopImproved efficiency and agent productivityCompliance and securityTop agent desktop featuresCustomer databaseProduct informationContact management toolsCompany knowledge...

How Auto Dialer Software Can Help You Generate More Leads

How Auto Dialer Software Can Help You Generate More Leads

If you are looking for a way to generate more leads for your contact center, then consider using an auto dialer software. This software can help you reach more potential customers and increase your chances of making a sale. In this blog post, we detail how auto dialer...

How to Analyze Call Center Data

How to Analyze Call Center Data

Call centers of the past were just what the name implied: a place to make and receive customers’ calls. A strictly functional extension of your organization. Today, with so much data available to us and increasingly sophisticated ways to analyze it, the call center is...

7 Questions to Ask when Evaluating Helpdesk Software

7 Questions to Ask when Evaluating Helpdesk Software

Your helpdesk software is the point of entry for accessing support. Evaluating your helpdesk software every so often is necessary to keep your support desk in good working order.  As the point of entry to support, it should have features that make ticket...

Contact Center Trends & News

Stay informed with our CX Leader Newsletter:

About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

This will close in 0 seconds