Developing and maintaining a comprehensive business continuity and disaster recovery (BCDR) plan is a demanding and resource-intensive activity. It’s easy to see why so many businesses adopt a “set it and forget it” approach to disaster recovery. But if the last time...
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
LiveVox’s Women in Tech Coffee Chat: CEO John DiLullo on Diversity in Tech, Leadership, Industry Trends, and Change
Members from the LiveVox Women in Tech (WIT) Community of Interest recently hosted a virtual Coffee Chat to welcome new CEO John DiLullo. In a candid conversation with WIT, John shares his thoughts on fostering gender equality in the workplace. He also talks about...
How VoIP Call Center Solutions Save You Money
VoIP call center solutions are a bit of a buzzword in the business world. They’re used to save money, but what does that mean? VoIP call center solutions allow your agents to make and receive calls from anywhere, which means they don't have to be in the office for as...
5 Business Text Messaging Mistakes and How to Avoid Them
Many business prefer to communicate with others via business text messaging. It’s fast, simple, and straight to the point. Businesses understand that many of their customers would rather use texting to reach out for support. As a result, omnichannel contact centers...
LiveVox CX Reflex Episode 1: It’s A Whole New World For Contact Center Agents
Sheri Greenhaus, managing partner of the CrmXchange, explains why you need to invest in your agent experience in this episode of the CX Reflex.
Top 5 Tips to Hacker-Proof Your IVR Payment System
An IVR payment system allows companies to offer customers an alternative way to make a payment, especially when they may not feel comfortable giving their credit card or bank information to an agent over the phone. Despite this extra layer of security, many consumers are still hesitant to divulge their financial information over the phone using IVR.
Essential Call Center Phone System Features
Call center software helps organizations control costs, develop agents, monitor and enhance the customer experience, maintain compliance with laws and regulations, and more. In this article we're going to explore essential call center phone system features. Table of...
Customer Service for Different Generations
Understanding the intricacies of customer identity is the linchpin of successful personalization in the contact center. If you’re looking to tailor customer service for different generations, then what follows will be particularly helpful. Table of...
4 Outbound Dialer Types and When to Use Them
An outbound dialer is a software or cloud-based solution that allows your contact center to make outgoing calls. Outbound dialing systems help your agents expedite and automate the outbound calling, increasing efficiency and output.
Why Resilience Is Critical in the Modern Contact Center
In the digital age, when your system goes down, your business goes with it. The impact of service disruptions on your customers, employees, brand reputation, and bottom line can be staggering.
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.