Hey there, contact center managers! We know you're the real MVPs when it comes to overseeing agent performance on the floor. You've got a lot on your plate, from dealing with low agent morale to high agent turnover, understaffing, and the challenges of remote...
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
What is Generative AI and How to Use it in Customer Service?
As businesses continue to compete in the modern digital era, providing excellent customer service has become a crucial part of their success. Learning what is generative AI and how to use it in customer service can transform a business's relationship with customers....
The Best Workforce Management Software to Reclaim Control Over Your Team and Lead Like a BOSS
Ensuring that your contact center agents are managed efficiently is vital for a smooth operation. Without proper management, agents can’t reach their maximum potential. It can be difficult for contact center leadership to effectively track all their agents....
10 Ways Virtual Customer Service Can Help When You Can’t Find the Right Talent
If you’re having trouble getting the right people for your contact center, you’re not alone. One solution many businesses have implemented: virtual customer service. Table of contentsWhat is virtual customer service?Automated helpAround the clock customer...
CCaaS Selection Mastery: Your Ultimate RFP Buyers’ Guide for Contact Center Success
Choosing the right CCaaS suite for your contact center can be challenging due to the similarities among vendors' baseline capabilities. Traditional sourcing approaches often fail to deliver the best outcomes. These approaches include comparing extensive lists of CCaaS...
From Insights to Impact: Driving Better Customer Experiences with Actionable Data
As a seasoned customer service professional, you know that customer care and contact center operations departments are always seeking innovative ways to create efficiency, improve agent productivity, and reduce technology overhead. In today's fast-paced business...
Unlock a Smoother Customer Service System: The Essential Optimizations You Need To Make right Now
Providing top-quality customer service is the one of the primary focuses of any customer service system. Before the rise of social media, companies spent their marketing dollars on trying to figure out how to improve their products or services. Table of...
How Hosted PBX Solutions are Failing Your Business
Hosted PBX solutions have become the primary way businesses connect with the outside world. A hosted PBX is a cloud-based phone network that uses the Internet to transmit and receive phone calls. Its numerous benefits have made it the more attractive choice compared...
How Generative AI Will Revolutionize Agent Life In Contact Centers
As if being a contact center agent wasn't already tough enough! They're expected to be product experts, communication gurus, and multitasking maestros all rolled into one. But fear not, generative AI technology has arrived to save the day. Table of contentsThe...
The AI Advantage: Generative AI From a Contact Center Manager’s Perspective (With Examples)
As a contact center manager, you're well aware of the challenges that come with managing a team of customer service representatives. One of the biggest challenges is finding ways to keep costs down while still delivering high-quality customer service. Agent attrition,...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.