Check out all the insights and innovations happening in today’s modern contact center.
At best, you can only make educated guesses about what’s in store for the future of retail. Between the ongoing labor shortages, inflation, ongoing pandemic, and the volatility of the stock market, it is hard to predict what’s in store for 2023 retail. One thing is for sure, a retail reset is long overdue and can create a more stable and profitable retailer landscape. Customer service teams are primed to swoop in.
Before the pandemic, innovations in banking technology drove customer demand for a greater speed of service. Fintech companies have spearheaded this change in attitude toward lending for years.
Discover the tops 3 trends driving change in financial services contact centers.
Fintech funding set a record in the U.S. in 2024, securing investments of nearly $60 billion. Over the last decade we’ve watched fintech startups grow up before our eyes, evolving from disruptive outsiders to industry mainstays known for their ability to leverage...
Debt collection agencies and business process outsourcing (BPO) service providers have always been subject to a particularly rigorous set of compliance requirements. The unprecedented circumstances of 2023, however, have ushered in a new layer of technical and...
The benefits of SMS marketing for businesses are many: high deliverability, increased customer engagement and more revenue, just to name a few. SMS is one of the most convenient channels for communicating with your customers, and one of the most preferred mediums by customers themselves.
Financial services technology has become a beacon of innovation, revolutionizing how banks engage with their customers. In this article, we'll explore how these tech-forward strides are reshaping the financial industry, leading to enhanced customer experiences and...
The average consumer spends about three hours per day on their cell phone. And a whopping two hours and 25 minutes of that time is spent on social media. Companies across industries recognize this and are improving the customer experience by adding a customer messaging platform into their support strategies.
Customer service is a critical aspect of any business, and staying informed about the latest trends and customer care statistics can help companies provide better support to their customers. In this article, we have compiled the most vital customer service statistics...
Everyone wants to understand how channels and data are colliding to help businesses make better decisions. At the same time, omnichannel has evolved dramatically. What are the blockers to omnichannel success in 2024? How have companies merged their vast system...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
