What is the cost of bad customer experience in the contact center?
Livevox
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
The Rules of The Road For a Cloud Based Phone System
Change can seem daunting, especially when it involves businesses that are transitioning to something new like a cloud-based phone system. In the ever-evolving call center industry, change is guaranteed, though.
LiveVox Featured on GoodFirms.co as Top Call Center Software
LiveVox, a leading provider of enterprise cloud contact center solutions, proudly announces its feature on GoodFirms.co as one of the Top Call Center Software platforms. This esteemed recognition accentuates LiveVox's commitment to delivering unparalleled call center...
LiveVox Proud to Be a Contender in Forrester’s 2023 CCaaS Wave
LiveVox was recently named a Contender in The Forrester Wave™: Contact Center As A Service, Q1 2023 report. We were named among “the eleven providers that matter most” and earned among the highest score in the Outbound capabilities criterion, with Forrester noting our...
LiveVox’s Black In Tech Interview: CEO John DiLullo on Leadership, Career Growth, and Creating an Inclusive Workplace
Members from the LiveVox Black in Tech Community of Interest recently had a chance to sit down with CEO John DiLullo to discuss his views on leadership, career growth, and creating a more diverse and inclusive team. In this exclusive Q&A, John shares the...
LiveVox CX Reflex Episode 4: What Your Customer Churn Rate Is Telling You
If you're not retaining your customers, you're losing money. Understanding your customer churn rate one a key part to keeping long-term profits. In this episode of LiveVox’s CX Reflex Series, CX sage Lynne Hunsacker discusses what customer churn is and how to...
Understanding How an Email to SMS Gateway Works
Mass SMS text messages make it easier for agents to reach more customers in a shorter time span. Online platforms make this task possible. Table of contentsWhy businesses opt for email to SMSHow the email to SMS gateway worksThe benefits of email to SMS in the call...
LiveVox Receives Perfect Scores Across Three Categories in DMG Consulting 2022-23 CBCCI Product & Market Research Report
Enterprises are getting the agility and versatility they need with cloud-based contact center infrastructure solutions and the value vendors like LiveVos are delivering only continues to increase. That’s what you’ll find out in DMG Consulting's 2022-23 Cloud-Based...
Streamline Your Call Center Now with Call Monitoring Software
Every leader knows the power that call center monitoring software gives them. Over the years, the meaning of “a positive customer experience” has evolved. Businesses have adapted by changing the way they approach customer service. Table of contentsSpeech...
Frost Radar™ Names LiveVox An Innovation & Growth Leader In 2022 Report
LiveVox has been recognized as a 2022 Frost Radar™ North American Enterprise Cloud Contact Center Market Leader, demonstrating our growth in the enterprise market and innovation as a CCaaS platform provider. With more than 20 years of experience in cloud contact...
Contact Center Trends & News
Stay informed with our CX Leader Newsletter:
About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.