Virtual Agent

Virtual Agent

AI virtual agents, also known as an Intelligent Virtual Agent, are software that utilizes a set of rules and Artificial Intelligence (AI).

Voice of the Customer

Voice of the Customer

Voice of the customer is a method of collecting information about how customers think and feel about a company.

Voice Platform

Voice Platform

Voice platforms are foundational tools used to carry out functions like interactive voice response and virtual assistant technology

VoIP Phone Service

VoIP Phone Service

VoIP phone services use special software to compress voice signals, convert them into digital form, and then send them over the internet.