V

Virtual Agent

Virtual Agent

AI virtual agents, also known as an Intelligent Virtual Agent, are software that utilizes a set of rules and Artificial Intelligence (AI).

Virtual Call Center

Virtual Call Center

A virtual call center refers to a call center located in the cloud, which means that it’s hosted off-site instead of in on-site call center.

Virtual Customer Service

Virtual Customer Service

Virtual customer service is essentially service delivered to customers using AI (Artificial Intelligence) powered technology.

Virtual Agent

Virtual Phone Systems

Virtual phone systems are cloud-based phone networks that call centers use to make and receive calls. They are hosted off site.

Voice IVR

Voice IVR

Voice IVR (Integrated Voice Response) is a software tool call centers use to greatly enhance the customer and agent experience.

Voice of the Customer

Voice of the Customer

Voice of the customer is a method of collecting information about how customers think and feel about a company.

Voice Platform

Voice Platform

Voice platforms are foundational tools used to carry out functions like interactive voice response and virtual assistant technology

VoIP Call Center Software

VoIP Call Center Software

VoIP call center software is what telemarketing companies use to make and receive phone calls over the Internet.

VoIP PBX

VoIP PBX

VoIP PBX is a term used to describe a cloud-based phone network system that call centers typically employ to perform inbound and outbound calling. VoIP, which stands for Voice Over Internet Protocol, allows users to make phone calls over the Internet. A PBX is an...

VoIP Phone Service

VoIP Phone Service

VoIP phone services use special software to compress voice signals, convert them into digital form, and then send them over the internet. 

Share this story

Keep Up-To-Date on the Latest Contact Center News

Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.

About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.