T

Telemarketing

Telemarketing

Telemarketing is a sales and direct marketing method whereby agents make unsolicited or “cold” phone calls

Text Message Marketing

Text Message Marketing

Text message marketing software offers two-way messaging, automated, and mass texting.

Text Mining Software

Text Mining Software

Text mining software is an application that call centers can use to extract valuable data from every interaction that agents and customers have.

Text-to-Speech (TTS) Software

Text-to-Speech (TTS) Software

Text-to speech software is a speech synthesis technology that synthesizes spoken words from written text as it is spoken instead of playing back a pre-recorded message.

Texting Platform

Texting Platform

A texting platform is a tool call centers use that allows agents and customers to communicate via SMS.

Ticketing System

Ticketing System

A ticketing system is a software solution that helps customer support agents manage support requests effectively.

Tools, Call Center

Tools, Call Center

Call center tools are used for various functions that support call center workflows and operations.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.