Technical debt in software development: shortcuts or temporary solutions that may cause future complications.
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Telemarketing is a sales and direct marketing method whereby agents make unsolicited or “cold” phone calls
Text message marketing software offers two-way messaging, automated, and mass texting.
Text mining software is an application that call centers can use to extract valuable data from every interaction that agents and customers have.
Text-to speech software is a speech synthesis technology that synthesizes spoken words from written text as it is spoken instead of playing back a pre-recorded message.
A texting platform is a tool call centers use that allows agents and customers to communicate via SMS.
A ticketing system is a software solution that helps customer support agents manage support requests effectively.
Call center tools are used for various functions that support call center workflows and operations.
Training is essential for any successful call center operation. By providing employees with the necessary skills and knowledge, businesses can ensure agents are able to deliver top-notch customer service while also ensuring they remain motivated and engaged while on the job.
What is a Call Center Transfer? When dealing with customer inquiries and complaints, it is important for call centers to have an efficient transfer system in place. Transferring calls between agents or departments can help ensure that customers receive the best...
Contact Center Trends & News
Stay informed with our CX Leader Newsletter:
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.