Screen Barging

Screen Barging

Screen barging is an agent and quality monitoring capability that  allows contact center managers to drop in on live interactions.

Screen Recording

Screen Recording

Screen recording tools record agent screens to monitor call center customer interactions and provide complete visibility on agent-customer relations to help drive performance,

Secure Payment Processing

Secure Payment Processing

secure payment processing is an identification and authentication measure used to protect customer PII (private identifiable information)

Sentiment Analysis

Sentiment Analysis

Sentiment analysis uses machine learning algorithms to automatically gauge conversations for their sentiment.

Sentiment Score

Sentiment Score

Sentiment scores are a metric for measuring customer sentiment. Sentiment scores can range from 0-100, where 100 is the most positive possible outcome and 0 is the least.