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Screen Barging

Screen Barging

Screen barging is an agent and quality monitoring capability that  allows contact center managers to drop in on live interactions.

Screen Recording

Screen Recording

Screen recording tools record agent screens to monitor call center customer interactions and provide complete visibility on agent-customer relations to help drive performance,

Secure Payment Processing

Secure Payment Processing

secure payment processing is an identification and authentication measure used to protect customer PII (private identifiable information)

Sentiment Analysis

Sentiment Analysis

Sentiment analysis uses machine learning algorithms to automatically gauge conversations for their sentiment.

Sentiment Score

Sentiment Score

Sentiment scores are a metric for measuring customer sentiment. Sentiment scores can range from 0-100, where 100 is the most positive possible outcome and 0 is the least.

Services, Call Center

Services, Call Center

Call center services are solutions that a call center provides for companies without an internal call center of their own.

Short code, SMS

Short code, SMS

A shortcode is a five-digit number assigned by cellular network carriers that allows for high SMS throughput. Short code SMS is ideal for mass text blasts

Single Pane of Glass

Single Pane of Glass

Single pane of glass refers to a business solution that integrates data from multiple sources and presents it in one unified visual display.

Smartphone Dialer

Smartphone Dialer

A smartphone dialer is a tool that call centers use to help agents maximize productivity and efficiency when making outbound calls to customer smartphones.

SMS, Call & Contact Center

SMS, Call & Contact Center

Call center SMS in the contact center refers to the use of omnichannel customer support in the form of texting or messaging instead of other channels.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.