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The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

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RCS Messaging

RCS Messaging

Jun 23, 2022

RCS messaging standardizes messaging features and makes them available within a single, universal application.

Real-Time Adherence

Real-Time Adherence

Jun 18, 2022

Real-time adherence is workforce management KPI that evaluates employee productivity based on whether agents are completing the tasks.

Real-Time Speech Analytics

Real-Time Speech Analytics

Jun 13, 2022

Real-time speech analytics record, transcribe, and analyze calls within a contact center as they are taking place in real time.

Report, Call Center

Report, Call Center

Jun 11, 2022

Call Center report There are different types of reports that call center leadership relies on to monitor varying aspects of an organization.

Reporting Metrics, Call Center

Reporting Metrics, Call Center

Jun 10, 2022

Call centers use reporting metrics to create a set standard of KPIs (Key Performance Indicators) that leadership develops to ensure agents are delivering efficient and effective customer service.

Robotic Process Automation (RPA)

Robotic Process Automation (RPA)

Jun 8, 2022

Robotic process automation (RPA) software automates repetitive, manual tasks in the contact center and back office.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.