RCS messaging standardizes messaging features and makes them available within a single, universal application.
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Real-time adherence is workforce management KPI that evaluates employee productivity based on whether agents are completing the tasks.
Real-Time Agent Guidance / Next Best Action (NBA) Recommendation
Real-time agent guidance with next best action recommendation records and transcribes calls in real time, providing suggestions to agents.
Real-Time Speech Analytics
Real-time speech analytics record, transcribe, and analyze calls within a contact center as they are taking place in real time.
Report, Call Center
Call Center report There are different types of reports that call center leadership relies on to monitor varying aspects of an organization.
Reporting Metrics, Call Center
Call centers use reporting metrics to create a set standard of KPIs (Key Performance Indicators) that leadership develops to ensure agents are delivering efficient and effective customer service.
Robotic Process Automation (RPA)
Robotic process automation (RPA) software automates repetitive, manual tasks in the contact center and back office.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.