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RCS Messaging

RCS Messaging

RCS messaging standardizes messaging features and makes them available within a single, universal application.

Real-Time Adherence

Real-Time Adherence

Real-time adherence is workforce management KPI that evaluates employee productivity based on whether agents are completing the tasks.

Real-Time Speech Analytics

Real-Time Speech Analytics

Real-time speech analytics record, transcribe, and analyze calls within a contact center as they are taking place in real time.

Report, Call Center

Report, Call Center

Call Center report There are different types of reports that call center leadership relies on to monitor varying aspects of an organization.

Reporting Metrics, Call Center

Reporting Metrics, Call Center

Call centers use reporting metrics to create a set standard of KPIs (Key Performance Indicators) that leadership develops to ensure agents are delivering efficient and effective customer service.

Robotic Process Automation (RPA)

Robotic Process Automation (RPA)

Robotic process automation (RPA) software automates repetitive, manual tasks in the contact center and back office.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.