RCS Messaging

RCS Messaging

RCS messaging standardizes messaging features and makes them available within a single, universal application.

Real-Time Adherence

Real-Time Adherence

Real-time adherence is workforce management KPI that evaluates employee productivity based on whether agents are completing the tasks.

Real-Time Speech Analytics

Real-Time Speech Analytics

Real-time speech analytics record, transcribe, and analyze calls within a contact center as they are taking place in real time.