The Latest Trends and Thought Leadership for Contact Centers

Omni-channel is a word that describes a contact center with multiple modes of communication. This generally includes chat, SMS, email, and voice.

Omnichannel customer experience strategies help enterprises deliver seamless journeys by putting the customer in control.

Call center operations refers to the workflows within a call center that keep its primary functions continuously going. Call center operations can be broken down into at least five areas. First there is the executive team, which makes decisions related to the company...

An outbound call center service is a telemarketing company that larger organizations contract to perform outbound calls.

Outbound call center solutions are the solutions provided by a telemarketing company to a client. Companies contract outbound call centers to perform outbound calls to prospects or customers. Outbound call center solutions can include trained agents, sales, survey...

Outbound call center companies are telemarketing companies that other companies hire to perform a wide variety of outbound call center activities.

An outbound calling software is a cloud-based solution that allows your contact center to make outgoing calls.

Outsourcing involves contracting a third-party service provider for specific aspects of customer service operations.

Call centers often experience an overload of incoming customer requests, making it difficult to handle each inquiry efficiently.