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Omni-Channel

Omni-Channel

Omni-channel is a word that describes a contact center with multiple modes of communication. This generally includes chat, SMS, email, and voice.

Omnichannel Customer Experience

Omnichannel Customer Experience

Omnichannel customer experience strategies help enterprises deliver seamless journeys by putting the customer in control.

Operations, Call Center

Operations, Call Center

Call center operations refers to the workflows within a call center that keep its primary functions continuously going. Call center operations can be broken down into at least five areas. First there is the executive team, which makes decisions related to the company...

Outbound Call Center Service

Outbound Call Center Service

An outbound call center service is a telemarketing company that larger organizations contract to perform outbound calls.

Outbound Call Center Solutions

Outbound Call Center Solutions

Outbound call center solutions are the solutions provided by a telemarketing company to a client. Companies contract outbound call centers to perform outbound calls to prospects or customers. Outbound call center solutions can include trained agents, sales, survey...

Outbound Call Centers Companies

Outbound Call Centers Companies

Outbound call center companies are telemarketing companies that other companies hire to perform a wide variety of outbound call center activities.

Outbound Calling

Outbound Calling

An outbound calling software is a cloud-based solution that allows your contact center to make outgoing calls.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.