Inbound calls are those initiated by customers and received as incoming calls by agents who will help to resolve a problem or issue. Contact centers can be either exclusively outbound, inbound, or do a blended mix of both.
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Inbound call services are phone-related tasks that agents perform on behalf of a company when customers call in over the phone.
An inbound contact center is a type of telemarketing company that can handle inbound omnichannel communication.
Infrastructure in contact centers encompasses physical and virtual resources, systems, and tech for operations support.
Intelligent call routing is the process of forwarding or transferring calls from one number to another using NLP.
An intelligent engagement platform is software that helps businesses create and manage customer experiences
Intelligent virtual assistants, also known as Intelligent Virtual Agents, are software that utilizes a set of rules and Artificial Intelligence (AI) to interact with customers and carry out service and support interactions…
ISO stands for International Organization for Standardization in the contact center context.
Interactive voice response (IVR) is a phone system that intakes and routes calls based on touch tone input or voice commands.
IT asset management involves practices for acquiring, deploying, managing, and tracking IT assets through their lifecycle.
Contact Center Trends & News
Stay informed with our CX Leader Newsletter:
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.