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Inbound Call

Inbound Call

Inbound calls are those initiated by customers and received as incoming calls by agents who will help to resolve a problem or issue. Contact centers can be either exclusively outbound, inbound, or do a blended mix of both. 

Inbound Call

Inbound Call Services

Inbound call services are phone-related tasks that agents perform on behalf of a company when customers call in over the phone.

Inbound Contact Center

Inbound Contact Center

An inbound contact center is a type of telemarketing company that can handle inbound omnichannel communication.

Intelligent Call Routing System

Intelligent Call Routing System

Intelligent call routing is the process of forwarding or transferring calls from one number to another using NLP.

Intelligent Virtual Assistant (IVA)

Intelligent Virtual Assistant (IVA)

Intelligent virtual assistants, also known as Intelligent Virtual Agents, are software that utilizes a set of rules and Artificial Intelligence (AI) to interact with customers and carry out service and support interactions…

Interactive voice response (IVR)

Interactive voice response (IVR)

Interactive voice response (IVR)  is a phone system that intakes and routes calls based on touch tone input or voice commands. 

Intraday Management

Intraday Management

Intraday management is the workforce management process of monitoring the current day’s volumes and trends

IVR Surveys

IVR Surveys

Interactive Voice Response (IVR) surveys are automated communications with respondents over the phone.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.