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The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

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Hardware

Sep 3, 2022

Call centers are leveraging advanced hardware technologies to deliver superior customer service.

Headsets

Aug 26, 2022

Headsets are audio equipment for contact centers, designed for clarity and efficiency, enable optimal agent-customer communication.

Help Desk

Aug 24, 2022

A help desk or helpdesk is a service that provides support and information for users and customers.

HIPAA Call Center Software

Aug 15, 2022

HIPAA call center software is cloud-based communication software used by healthcare organizations that is compliant.

Hosted Call Center

Aug 7, 2022

A hosted call center is also known as cloud call center and refers to customer engagement software solutions

Contact Center Trends & News

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.