Finance Call Center

Finance Call Center

A finance call center refers to the support agents handling inbound customer service requests in order to resolve customer problems.

First Call Resolution

First Call Resolution

First call resolution is a metric used in contact centers to determine the rate of calls resolved upon first contact. 

Follow-Up Phone Call Software

Follow-Up Phone Call Software

Follow-up phone call software, or customer follow up software, encompasses account record management and inbound and outbound communication channels.