A finance call center refers to the support agents handling inbound customer service requests in order to resolve customer problems.
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First call resolution is a metric used in contact centers to determine the rate of calls resolved upon first contact.
For call center agents and leaders, staying focused on each customer interaction is essential for providing the best service.
Follow-up phone call software, or customer follow up software, encompasses account record management and inbound and outbound communication channels.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
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