Email ticket systems work by intaking customer requests via email.
Employee scheduling software is an automated tool that helps contact centers drive performance and productivity while balancing agents’ needs
Enterprise live chat is an embedded web chat function on an enterprise company website.
Enterprise relationship management (ERM) is a technology program used for managing customer relationships systematically.
Escalation in the contact center refers to the persistent rise in importance, severity, or scope of a customer issue, business process, or task.
Call center evaluations refer to the KPIs and metrics used to determine the health, productivity, and success of a call center.
Share this story
Keep Up-To-Date on the Latest Contact Center News
Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.
LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.