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The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

Email Ticket System

Email Ticket System

Email ticket systems work by intaking customer requests via email. 

Employee Scheduling Software

Employee Scheduling Software

Employee scheduling software is an automated tool that helps contact centers drive performance and productivity while balancing agents’ needs

Employee, Contact Center

Employee, Contact Center

The success of any call center relies heavily on the performance and morale of its employees.

Enterprise Contact Center

Enterprise Contact Center

Enterprise call centers play a critical role in providing customers with the best possible experience.

Enterprise Live Chat

Enterprise Live Chat

Enterprise live chat is an embedded web chat function on an enterprise company website.

Escalation

Escalation

Escalation in the contact center refers to the persistent rise in importance, severity, or scope of a customer issue, business process, or task.

Evaluations

Evaluations

Call center evaluations refer to the KPIs and metrics used to determine the health, productivity, and success of a call center.

Contact Center Trends & News

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

 

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Livevox has joined forces with NICE,
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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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