Email ticket systems work by intaking customer requests via email.
The Latest Trends and Thought Leadership for Contact Centers
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Employee scheduling software is an automated tool that helps contact centers drive performance and productivity while balancing agents’ needs
The success of any call center relies heavily on the performance and morale of its employees.
Enterprise call centers play a critical role in providing customers with the best possible experience.
Enterprise live chat is an embedded web chat function on an enterprise company website.
Enterprise relationship management (ERM) is a technology program used for managing customer relationships systematically.
Escalation in the contact center refers to the persistent rise in importance, severity, or scope of a customer issue, business process, or task.
Call center evaluations refer to the KPIs and metrics used to determine the health, productivity, and success of a call center.
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For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
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