Email ticket system

Email ticket system

Email ticket systems work by intaking customer requests via email. 

Employee scheduling software

Employee scheduling software

Employee scheduling software is an automated tool that helps contact centers drive performance and productivity while balancing agents’ needs

Enterprise Live Chat

Enterprise Live Chat

Enterprise live chat is an embedded web chat function on an enterprise company website.

Escalation

Escalation

Escalation in the contact center refers to the persistent rise in importance, severity, or scope of a customer issue, business process, or task.