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Dashboard, Agent

Dashboard, Agent

Call center agent dashboards provide information that agents can use to track their work and performance metrics.

Dashboard, Call & Contact Center

Dashboard, Call & Contact Center

A contact center dashboard is a visual display of customer data and activity. Contact center dashboards are used to provide important information at-a-glance, such as KPIs, call volumes, hold times, queue backlog, and more…

Data, Call Center

Data, Call Center

Call center data is any type of data stored in a contact center. Call center data can include information such as customer accounts.

Dialer Software

Dialer Software

Dialer software maximizes productivity by improving contact rates, standardizing the customer experience by streamlining outbound activity, and ensuring TCPA compliance by using the most appropriate type of dialing strategy for the situation at hand.

Direct Dialer

Direct Dialer

Direct dialer software is a type of computer program that automates the process of making telephone calls. 

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.