The Latest Trends and Thought Leadership for Contact Centers

Call center agent dashboards provide information that agents can use to track their work and performance metrics.

A contact center dashboard is a visual display of customer data and activity. Contact center dashboards are used to provide important information at-a-glance, such as KPIs, call volumes, hold times, queue backlog, and more…

Data backup involves systematically copying and storing essential customer and operational data to safeguard against loss or damage.

Data encryption converts data into a code to block unauthorized access, tampering, or theft, enhancing security.

Data privacy for contact centers are the rules and systems that protect sensitive customer information stored during customer interactions.

Data recovery is the process of retrieving and restoring lost, corrupted, or deleted data from storage devices, such as hard drives, etc.

Call center data is any type of data stored in a contact center. Call center data can include information such as customer accounts.

Dialer software maximizes productivity by improving contact rates, standardizing the customer experience by streamlining outbound activity, and ensuring TCPA compliance by using the most appropriate type of dialing strategy for the situation at hand.

Digital transformation reshapes operations, adds customer value, and alters competition through digital technology.

Direct dialer software is a type of computer program that automates the process of making telephone calls.