Call center agent dashboards provide information that agents can use to track their work and performance metrics.
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
A contact center dashboard is a visual display of customer data and activity. Contact center dashboards are used to provide important information at-a-glance, such as KPIs, call volumes, hold times, queue backlog, and more…
Data backup involves systematically copying and storing essential customer and operational data to safeguard against loss or damage.
Data encryption converts data into a code to block unauthorized access, tampering, or theft, enhancing security.
Data privacy for contact centers are the rules and systems that protect sensitive customer information stored during customer interactions.
Data recovery is the process of retrieving and restoring lost, corrupted, or deleted data from storage devices, such as hard drives, etc.
Call center data is any type of data stored in a contact center. Call center data can include information such as customer accounts.
Dialer software maximizes productivity by improving contact rates, standardizing the customer experience by streamlining outbound activity, and ensuring TCPA compliance by using the most appropriate type of dialing strategy for the situation at hand.
Digital transformation reshapes operations, adds customer value, and alters competition through digital technology.
Direct dialer software is a type of computer program that automates the process of making telephone calls.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.