Call flow can refer to two different things. One is the way that calls are distributed within a call center.
The Latest Trends and Thought Leadership for Contact Centers
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Call logging is the process of collecting, analyzing, and recording customer interaction data.
Call Management Software
Call management software is a tool that call center agents use to track and manage calls. Call management software is crucial for a smooth operation because it can perform a variety of tasks such as routing calls to the right agents, capturing inbound caller data,...
Call monitoring is a form of quality management that call centers implement to ensure that customers are receiving a level of support that meets company standards.
Call Recording Software
Call recording software is a tool used to capture and house voice conversations from multiple phone lines in the contact center…
Call routing is an automatic call distribution and management process that allows contact center phone systems to place incoming calls into queues and direct them to the appropriate recipient…
Call Tracking Software
Call tracking software is a tool that helps businesses effectively manage customer calls. It provides records of every call along with information about each caller, such as customer details and the origin of the call. It can help agents identify which outreach...
CDR (Call Detail Report)
A call detail report is a comprehensive report on every contact managed by a platform.
A chatbot is an AI-driven computer programs that simulate human conversation and allow interactions with digital devices to unfold as if chatting with a real person.
A cloud CRM is customer relationship management software that houses data in a public or private cloud by the CRM service provider as opposed to on-premise or in-house…
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
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