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Call Flow

Call Flow

Call flow can refer to two different things. One is the way that calls are distributed within a call center.

Call Logs

Call Logs

Call logging is the process of collecting, analyzing, and recording customer interaction data.

Call Management Software

Call Management Software

Call management software is a tool that call center agents use to track and manage calls. Call management software is crucial for a smooth operation because it can perform a variety of tasks such as routing calls to the right agents, capturing inbound caller data,...

Call Monitoring

Call Monitoring

Call monitoring is a form of quality management that call centers implement to ensure that customers are receiving a level of support that meets company standards.

Call Recording Software

Call Recording Software

Call recording software is a tool used to capture and house voice conversations from multiple phone lines in the contact center…

Call Routing

Call Routing

Call routing is an automatic call distribution and management process that allows contact center phone systems to place incoming calls into queues and direct them to the appropriate recipient…

Call Tracking Software

Call Tracking Software

Call tracking software is a tool that helps businesses effectively manage customer calls. It provides records of every call along with information about each caller, such as customer details and the origin of the call. It can help agents identify which outreach...

CDR (Call Detail Report)

CDR (Call Detail Report)

A call detail report is a comprehensive report on every contact managed by a platform.

Chatbot

Chatbot

A chatbot is an AI-driven computer programs that simulate human conversation and allow interactions with digital devices to unfold as if chatting with a real person.

Cloud CRM

Cloud CRM

A cloud CRM is customer relationship management software that houses data in a public or private cloud by the CRM service provider as opposed to on-premise or in-house…

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.