Call Logs

Call Logs

Call logging is the process of collecting, analyzing, and recording customer interaction data.

Call Recording Software

Call Recording Software

Call recording software is a tool used to capture and house voice conversations from multiple phone lines in the contact center…

Call Routing

Call Routing

Call routing is an automatic call distribution and management process that allows contact center phone systems to place incoming calls into queues and direct them to the appropriate recipient…

Chatbot

Chatbot

A chatbot is an AI-driven computer programs that simulate human conversation and allow interactions with digital devices to unfold as if chatting with a real person.

Cloud CRM

Cloud CRM

A cloud CRM is customer relationship management software that houses data in a public or private cloud by the CRM service provider as opposed to on-premise or in-house…