Business Intelligence (BI) reporting is the process of using BI reporting software to gather and analyze data from different systems to pinpoint and visualize operational insights.
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Bulk Email Marketing
What is Bulk Email Marketing? Bulk email marketing is a strategy that involves sending an email to multiple recipients at once. Call center sales agents use bulk email marketing to deliver an advertisement about their company’s products or services. It’s fast and...
Bulk SMS Sender
What is a Bulk SMS Sender? A bulk SMS sender is an application that allows users to send out text blasts to communicate to customers. It works by delivering a message to a large list of recipients. Unlike group texts, bulk SMS messages do not reveal the numbers of the...
Bulk Text Messaging
What is Bulk Text Messaging? Bulk text messaging is a marketing strategy that involves creating and sending out a text message to a large list of people. Bulk text messages are usually sent through a bulk SMS sender. Companies usually use this strategy to reach out to...
Business Cloud Phone System
Business cloud phone systems are phone networks that companies use to make and receive calls. They are called cloud-based phone systems because they are hosted on an online server and use the Internet to make and receive calls. This is possible through VoIP, or Voice...
Business Intelligence Solutions
Business intelligence solutions is an umbrella category for a diverse set of software tools that help enterprises and companies become more data-powered.
Business texting software is a program designed to allow agents to text with customers in a two-way conversation.
Business, Call Center
A call center business describes a company that provides a variety of telemarketing services.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.