The Latest Trends and Thought Leadership for Contact Centers

Benchmarks are an essential tool in the world of contact centers, serving as critical performance indicators that enable organizations to measure, compare, and improve their customer service operations.

Business Intelligence (BI) reporting is the process of using BI reporting software to gather and analyze data from different systems to pinpoint and visualize operational insights.

Bulk email marketing is a strategy that involves sending an email to multiple recipients at once.

A bulk SMS sender is an application that allows users to send out text blasts to communicate to customers.

Bulk text messaging is a marketing strategy that involves creating and sending out a text message to a large list of people.

Business cloud phone systems are phone networks that companies use to make and receive calls.

Business continuity planning (BCP) is a comprehensive strategy and set of procedures that organizations put in place to ensure essential business functions.

Business intelligence solutions is an umbrella category for a diverse set of software tools that help enterprises and companies become more data-powered. 

Business texting software is a program designed to allow agents to text with customers in a two-way conversation.

A call center business describes a company that provides a variety of telemarketing services.