Business Intelligence (BI) reporting is the process of using BI reporting software to gather and analyze data from different systems to pinpoint and visualize operational insights.
Bulk email marketing is a strategy that involves sending an email to multiple recipients at once. Call center sales agents use bulk email marketing to deliver an advertisement about their company’s products or services. It’s fast and convenient, helping agents...
A bulk SMS sender is an application that allows users to send out text blasts to communicate to customers. It works by delivering a message to a large list of recipients. Unlike group texts, bulk SMS messages do not reveal the numbers of the other recipients. Bulk SMS...
Bulk text messaging is a marketing strategy that involves creating and sending out a text message to a large list of people. Bulk text messages are usually sent through a bulk SMS sender. Companies usually use this strategy to reach out to customers to announce...
Business cloud phone systems are phone networks that companies use to make and receive calls. They are called cloud-based phone systems because they are hosted on an online server and use the Internet to make and receive calls. This is possible through VoIP, or Voice...
Business intelligence solutions is an umbrella category for a diverse set of software tools that help enterprises and companies become more data-powered.
Business texting software is a program designed to allow agents to text with customers in a two-way conversation.
A call center business describes a company that provides a variety of telemarketing services.
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LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
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