AI enables customer service systems to perceive their environment, deal with what they perceive, solve problems, and act to achieve a specific goal.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Analytics
Call center analytics consist of data gathered from interactions between customers and agents to provide a holistic overview of a company’s operations.
Answering Service
An answering service call center takes inbound calls for clients that need customer support when they are unable to answer calls.
API
API (Application Programming Interface) is a tool used by call centers to build their own applications that integrate with existing customer service software.
Application
Call center applications are software solutions designed to facilitate customer service and make it easy for managers.
Architecture
Call center architecture is an integrated framework of software and hardware components used to manage customer service and support operations.
ASA
ASA stands for Average Speed of Answer, which is a measure of an automated call center’s efficiency in responding to customer inquiries.
Autodialer
An autodialer is a software tool that provides numerous convenient features that help optimize workflows, which is what contributes to its name. Their ease of use along with the multiple benefits they bring make autodialers a critical asset for any contact center.
Automated Calling Software
Automated calling software is a type of software that call center agents use to make and receive calls. This tool works by automatically dialing numbers and connecting the person who answers to a live agent or to an IVR (interactive voice response system). Call...
Automated Outbound Calling
Automated outbound calling is a process that call centers use to increase agent efficiency when making outbound calls.
Contact Center Trends & News
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.