Account contact management refers to specific information identifying a customer account such as name, address, contact information and any related details associated with a given customer record.
A contact center agent provides customer support and quality of service to a business’s client base. They help resolve customer issues and escalate high-priority cases to the appropriate departments within an organization so customer satisfaction levels are met.
AI enables customer service systems to perceive their environment, deal with what they perceive, solve problems, and act to achieve a specific goal.
An autodialer is a software tool that provides numerous convenient features that help optimize workflows, which is what contributes to its name. Their ease of use along with the multiple benefits they bring make autodialers a critical asset for any contact center.
Automatic call distribution or ACD is a telephone system used in contact centers to route your customers calls