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The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

Account Contact Management

Account Contact Management

Account contact management refers to specific information identifying a customer account such as name, address, contact information and any related details associated with a given customer record. 

Adherence, Call Center

Adherence, Call Center

Adherence is a term essential to call centers that refers to the degree in which customer service representatives stick to guidelines and follow set practices.

Administrator

Administrator

Call center administrators are responsible for overseeing the day-to-day operations of a call center.

Agent, Call & Contact Center

Agent, Call & Contact Center

A contact center agent provides customer support and quality of service to a business’s client base. They help resolve customer issues and escalate high-priority cases to the appropriate departments within an organization so customer satisfaction levels are met. 

AI Call Center

AI Call Center

An AI (Artificial Intelligence) focused call center is a telecommunications company that uses AI to assist in various related call center operations.

AI Sentiment Analysis

AI Sentiment Analysis

AI sentiment analysis is a feature that analytic software uses to analyze human speech.

AI, Customer Service

AI, Customer Service

AI enables customer service systems to perceive their environment, deal with what they perceive, solve problems, and act to achieve a specific goal.

Analytics, Call Center

Analytics, Call Center

Call center analytics consist of data gathered from interactions between customers and agents to provide a holistic overview of a company’s operations.

Answering Service, Call Center

Answering Service, Call Center

An answering service call center takes inbound calls for clients that need customer support when they are unable to answer calls.

API

API

API (Application Programming Interface) is a tool used by call centers to build their own applications that integrate with existing customer service software.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.