Account contact management refers to specific information identifying a customer account such as name, address, contact information and any related details associated with a given customer record. 

A contact center agent provides customer support and quality of service to a business’s client base. They help resolve customer issues and escalate high-priority cases to the appropriate departments within an organization so customer satisfaction levels are met. 

An AI (Artificial Intelligence) focused call center is a telecommunications company that uses AI to assist in various related call center operations.

AI sentiment analysis is a feature that analytic software uses to analyze human speech.

AI enables customer service systems to perceive their environment, deal with what they perceive, solve problems, and act to achieve a specific goal.

Call center analytics consist of data gathered from interactions between customers and agents to provide a holistic overview of a company’s operations.

An answering service call center takes inbound calls for clients that need customer support when they are unable to answer calls.

An autodialer is a software tool that provides numerous convenient features that help optimize workflows, which is what contributes to its name. Their ease of use along with the multiple benefits they bring make autodialers a critical asset for any contact center.

Automated calling software is a type of software that call center agents use to make and receive calls. This tool works by automatically dialing numbers and connecting the person who answers to a live agent or to an IVR (interactive voice response system). Call...

Automated outbound calling is a process that call centers use to increase agent efficiency when making outbound calls.