Check out all the insights and innovations happening in today’s modern contact center.
WFH Guidance for ARM: Best Practices from The CMI Group Our Senior Director of Product Marketing Jim Lynch hosted leaders from The CMI Group, a prominent BPO in the Accounts Recovery Management space, to discuss how they’re managing these uncertain times. The...
Understanding your remote workforce: The most important metrics to look at You've set up at-home agents. What next? So, you've taken the plunge, and, like many other contact centers, you've got your agents set up to work from home. Hopefully, the transition went...
COVID-19 Planning for Fintech: 5 Ways to Maximize Agent Efficiency with Lendit Last week LiveVox Senior Director of Product Marketing Jim Lynch led a panel organized by Lendit on the topic of creating efficiency for remote customer service teams in fintech. For...
Successfully switch your contact center to a remote workforce of at-home agents in three simple steps If your contact center is about to make the transition to an at-home agent workforce or is somewhere on the journey already, it can be easy to feel overwhelmed. For a...
Coaching call center agents might not be at the top of your priority list at the moment, with the continuation of other functions taking precedence. If recent developments have forced your company’s contact center to suddenly shift to a primarily work-from-home set-up, you might be tempted to go into survival mode. That’s understandable.
How the CARES Act Can Help Small Business Owners 4/16/2020 UPDATE: as of today, the cap for the small business coronavirus stimulus has been reached. A second round of funding is currently under consideration. The recent Coronavirus, Relief, and Economic Security...
How Internal Chat Boosts Productivity For Remote Teams Staying connected has never been so important. A key component of your company’s shift to remote work will be keeping lines of communication intact and open. In an office setting, it’s easy to tap your co-worker’s...
11 Ways A CRM Benefits the Remote Contact Center As a contact center leader, your top priority when transitioning onsite agents to work from home is to keep them productive & connected. But that isn’t the only challenge. You’ll also need to keep security &...
Ten Tips for Optimizing Your Remote Voice Agents The effects of COVID-19 continue to evolve on a day-by-day basis. With all the change and uncertainty going on right now, how do you ensure your business can maintain business as usual (or as close to it as possible),...
Ten Tips for Optimizing a Remote Agent Workforce For obvious reasons (which we need not go into here), the ability to manage, motivate, and optimize a remote, dispersed workforce has never been more critical for today's contact center leaders. While working from...
Stay informed with our CX Leader Newsletter:
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
