Check out all the insights and innovations happening in today’s modern contact center.
COVID-19 and the corresponding shelter in place orders have left many patients avoiding doctor visits. As a result, the hospital's supporting patient service contact centers must be even more proficient at establishing timely communication channels. A large part of...
As omnichannel evolves and changes the way contact centers support their customers, managers and decision-makers are increasingly challenged to one-up themselves and transform the service experience to meet always-changing preferences. So what does the ideal...
The Case In Barr v. American Association of Political Consultants, a group of political organizations and polling institutions challenged the constitutionality of a 2015 amendment to the TCPA. The 2015 amendment allowed the use of an auto-dialer to collect on...
While becoming more “customer-centric” is a goal for most contact centers today, few look beyond basic improvements to their customer service operations to achieve it. However, by the time the customer reaches the support organization, they may have interacted with...
In our last post I laid out a vision for the future of CRM as one where Sales and Marketing will unify with Support in order to create a truly customer-centric experience, and where contact centers will personalize that experience to individual customers. In some...
For teams still adjusting to our new normal, productivity, connection, and job satisfaction can take a hit. The good news is that things improve as folks settle into their routine. In our latest on-demand webinar, we sat down with LendIt Fintech to explore the...
Customer service has historically been treated as a cost center, while other departments like sales are revenue generators. The two departments typically have little to do with each other in an organizational chart. However, the customer may engage with a business...
What Can Retail Banks Learn from COVID-19? As an essential and stabilizing force in our economy, retail banks have a big role to play in sustaining our new normal. However, the industry is undergoing some big shifts of its own. The repercussions of nationwide shelter...
COVID-19 Guidance for Banks: Optimizing Performance in Today's New Environment Featuring FNBO LiveVox teamed up with The Consumer Bankers Association last week for a lively discussion about how First National Bank of Omaha (FNBO) has established secure work from home...
Covid-19 Guidance for Credit Unions: 5 Tips for At-Home Agents with BECU Our workforce optimization experts share pointers for how to score as many calls as possible in a distributed setting using automation. Skim the discussion below for what you should consider...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
