Check out all the insights and innovations happening in today’s modern contact center.
In this episode of Thoughtline, we consider the ways that alternative digital payment options can be implemented in the contact center. Especially in today’s contactless world, digital payment options like Venmo, Paypal, and others are suddenly the real MVPs. In this...
Learn how to develop emotional intelligence in your contact center agents for more positive, and personal, customer interactions. Tracey Zimmerman, President at Robots and Pencils, knows how to future-proof businesses with innovative, customer-centered digital...
In this installment of Thoughtline, we discuss conversational banking and how AI can help deliver personalized financial insights and advice. Full Transcript https://www.youtube.com/watch?v=wThH3OuL4pQ Boris: [00:00:00] Good morning. Good afternoon,...
A webinar recap on business lessons learned from taking a digital-first approach to Covid-19. Full Transcript Access the full webinar recording here. https://www.youtube.com/watch?v=XwyFrPhKH3s JIm Lynch [00:04:11]: I'm Jim Lynch. I'm the Senior Director of...
There’s no doubt that in today’s business environment customer experience is the issue of the day. Remember all those predictions that were being made in the 2010s that went something like ‘by 2020, customer experience will overtake price and product as the key brand...
The topic of digital transformation in financial services has been a much-discussed aspect of banking customer experience for some time. Yet many firms still struggle with the concept despite having strategies in place and maybe even projects underway. Extractable’s...
We demoed SpeechIQ, the latest addition to the LiveVox contact center platform suite, at last week’s Strategy and Tech virtual conference. Jason walks you through how to sift through the treasure trove of data in your recorded customer calls, a few use cases where...
In this first installment of our new Thoughline series, we’ll be taking a look at the broad economic implications of the coronavirus. How will lending be affected? How will firms model credit risk in our new normal? For the first dispatch from the series, LiveVox’s...
Overview Best Egg is the consumer-lending platform developed and operated by Marlette Funding, LLC, a financial technology provider. Previously, Best Egg had multiple outsourced telephony vendors, each with their own platform, and didn’t have control over how they...
Even in the most challenging times companies can make life easier for their customers. While other financial institutions provided blanket deferment options in response to the coronavirus pandemic, New Credit America decided to come up with a different approach...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
