Check out all the insights and innovations happening in today’s modern contact center.
As 2020 comes to a close the world collectively turns inward and considers what shaped the past year. The past molds the future and reflection affords us the opportunity to act the potter. 2020 has been a year with massive amounts of upheaval and change to the...
Many businesses went through rapid changes in 2023, responding to the unexpected challenges brought on by economic uncertainty, rampant inflation, and a pronounced labor shortage. Banks and credit unions were no exception. The fluctuating financial landscape has...
Call center best practices revolve around improving customer service.
Customer service is a defining factor in a company’s profitability and longevity, and it lies in the hands of its support reps, also called agents. Yet despite having such an important job, most call center agents will never meet the customers they’re working with face to face. So, having well-thought-out call center best practices is paramount to ensure an excellent customer experience.
![[Webinar] STIR/SHAKEN is Shaking Up the Contact Industry: Everything You Should Know about the FCC’s New Requirements](https://livevox.com/wp-content/uploads/2020/12/121020_Blog_Stir-Shaken.jpg)
The FCC’s June 30, 2021 deadline will be here before we know it so STIR/SHAKEN & call blocking are top of mind for many contact center and customer experience leaders. In case you missed it last Thursday, we hosted legal expert Michele Schuster and some of our own...
![[Interview] LiveVox CEO Louis Summe’s Future of Fintech Fireside Chat](https://livevox.com/wp-content/uploads/2020/12/Blog_Louis-Fintech-Video_R3.jpg)
LiveVox CEO Louis Summe sat down with Forbes Snark Tank Senior Contributor Ron Shevlin at last month’s Future of Fintech event to discuss the essential role cloud plays in this moment of financial services digital transformation. Watch the interview for reflections on...
Speech analytics is changing how contact centers operate. By surfacing critical insights about call intent and customer concerns, this emerging technology allows CX leaders to make more informed business decisions. This can lead to: Lower call volumes Better quality...
Setting up the right systems for your contact center has important implications for the future efficiency and output of your business. There are many technologies available to optimize the work of live agents, improve customer satisfaction, and ultimately, scale your...
![[Webinar] CFPB Final Debt Collection Rule & What it Means for Financial Services](https://livevox.com/wp-content/uploads/2020/11/blogImage-11-18-webinar.jpg)
Watch the on-demand webinar about the latest CFPB ruling. Learn how the new mandates impact debt collection and download the presentation deck here. https://www.youtube.com/watch?v=A7uRkIMArn0&feature=youtu.be See the full transcript below. Full Transcript...
Get the Free Report In August 2020, LiveVox surveyed contact center professionals at the C-suite, VP, Director, and Manager levels to understand what their strategic priorities are right now, where they’re headed in the future, and what roles customer experience,...
Get the Free Report In August 2020, LiveVox surveyed contact center professionals at the C-suite, VP, Director, and Manager levels to understand what their strategic priorities are right now, where they’re headed in the future, and what role self-service and system...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
