Check out all the insights and innovations happening in today’s modern contact center.
What Can Retail Banks Learn from COVID-19? As an essential and stabilizing force in our economy, retail banks have a big role to play in sustaining our new normal. However, the industry is undergoing some big shifts of its own. The repercussions of nationwide shelter...
COVID-19 Guidance for Banks: Optimizing Performance in Today's New Environment Featuring FNBO LiveVox teamed up with The Consumer Bankers Association last week for a lively discussion about how First National Bank of Omaha (FNBO) has established secure work from home...
Covid-19 Guidance for Credit Unions: 5 Tips for At-Home Agents with BECU Our workforce optimization experts share pointers for how to score as many calls as possible in a distributed setting using automation. Skim the discussion below for what you should consider...
WFH Guidance for ARM: Best Practices from The CMI Group Our Senior Director of Product Marketing Jim Lynch hosted leaders from The CMI Group, a prominent BPO in the Accounts Recovery Management space, to discuss how they’re managing these uncertain times. The...
Understanding your remote workforce: The most important metrics to look at You've set up at-home agents. What next? So, you've taken the plunge, and, like many other contact centers, you've got your agents set up to work from home. Hopefully, the transition went...
COVID-19 Planning for Fintech: 5 Ways to Maximize Agent Efficiency with Lendit Last week LiveVox Senior Director of Product Marketing Jim Lynch led a panel organized by Lendit on the topic of creating efficiency for remote customer service teams in fintech. For...
Successfully switch your contact center to a remote workforce of at-home agents in three simple steps If your contact center is about to make the transition to an at-home agent workforce or is somewhere on the journey already, it can be easy to feel overwhelmed. For a...
Coaching call center agents might not be at the top of your priority list at the moment, with the continuation of other functions taking precedence. If recent developments have forced your company’s contact center to suddenly shift to a primarily work-from-home set-up, you might be tempted to go into survival mode. That’s understandable.
How the CARES Act Can Help Small Business Owners 4/16/2020 UPDATE: as of today, the cap for the small business coronavirus stimulus has been reached. A second round of funding is currently under consideration. The recent Coronavirus, Relief, and Economic Security...
How Internal Chat Boosts Productivity For Remote Teams Staying connected has never been so important. A key component of your company’s shift to remote work will be keeping lines of communication intact and open. In an office setting, it’s easy to tap your co-worker’s...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
