LiveVox CEO, Louis Summe, will discuss how Cloud is empowering contact center agents to manage multichannel consent and accelerate digital strategies Other new innovations highlighted by LiveVox at the event include integrated Chatbots and Pro-active Blacklist...
Year: 2018
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Keeping You in the Know: Top 5 Trends Shaping Contact Center Strategies in 2018
Digitally empowered customers increasingly demand an elevated customer experience. As a result, contact centers face mounting pressures to evolve at a rapid pace to meet these ever-rising customer expectations. Staying on top of the shifting contact center trends...
Driving Effective Consumer Consent Management in a Multichannel Environment: Part 3
Consumer Consent Management is not a new concept, as some of you may be reading this on your mobile phones know, and the pressure continues to mount on contact centers to evolve. For those in highly regulated environments, the adoption of non-voice channels has been...
Leveraging Cloud Flexibility to Empower Innovation and Integration
The idea of connecting together various applications from a variety of vendors to provide additional features and functionality is nothing new. Systems integrations have long been implemented to provide business owners with enhancements to support their current...
2017 in Review: TCPA and Technology
2017 was another interesting year in TCPA technology developments. With the rate of TCPA complaints filed with the FCC close to 2016’s record breaking statistics of over 4,000+*, caution regarding contact center outreach will no doubt be dictating engagement...
Driving Effective Consumer Consent Management in a Multichannel Environment: Part 2
In the first post of this three-part series, we covered why managing consumer consent is important in a multichannel environment. With this second entry, we'll look at the four components that make up an effective consent management strategy. While each contact center...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.