An inbound patient call is one of the highest value interactions to take place at a contact center. The patient is at the contact center’s doorstep, ready to talk – giving contact centers an immediate opportunity to generate revenue and mitigate negative experiences,...
An inbound consumer call is one of the highest value interactions to take place at a contact center. The consumer is at the contact center’s doorstep, ready to talk – giving contact centers an immediate opportunity to generate revenue, mitigate negative experiences,...
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