What are the Tools a New Call Center Should Have?
By LiveVox What are the Tools a New Call Center Should Have?
Providing customer-centric support is now table-stakes Read More »
2017
11 Tips for Converting Customer Complaints to Sales Opportunities
By LiveVox 11 Tips for Converting Customer Complaints to Sales Opportunities
Any salesperson worth their salt knows that Read More »
WFO: 5 Trends Shaping Analytics and Business Intelligence
By LiveVox WFO: 5 Trends Shaping Analytics and Business Intelligence
Call center workforce optimization is top of mind Read More »
Service Hacks for Every Stage of the Contact Center Journey
By LiveVox Customer Service Hacks for Every Stage of the Contact Center Journey
So, you’re looking for customer Read More »
LiveVox’s Year in Review with CEO Louis Summe
By LiveVox LiveVox’s Year in Review with CEO Louis Summe
We’re gearing up for some big things in Read More »
8 Ways An Integrated Ticketing System Supercharges Your Contact Center
By LiveVox 8 Ways an Integrated Ticketing System Supercharges Your Contact Center
The benefit is kind of right Read More »
3 Tips for How to Improve Customer Satisfaction
By LiveVox 3 Tips for Improving Customer Satisfaction
A new report by the CFI Group tells us something Read More »
Why Digital Transformation is Key to Growth
By LiveVox Why Digital Transformation is Key to Growth
You’ve probably heard the term so many times that Read More »
22 Metrics & KPIs to Measure Your Ticketing System’s Effectiveness
By LiveVox Tracking metrics and KPIs
To be successful, contact centers need a robust, integrated platform that can Read More »
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