Check out all the insights and innovations happening in today’s modern contact center.
Managing Massachusetts……………. For ARM agencies and the businesses they service, Massachusetts is a notoriously difficult state to manage contact attempts. Massachusetts retains one of the most restrictive set of debt collection requirements as shown in the summary on...
User Interface is a vital component for LiveVox operators. As our users use the system on a daily basis, we want them to like it and have a visually engaging, seamless, and consistent experience. Another important aspect that we keep in mind while designing the...
TCPA litigation hit an all-time high in 2016, breaking 4,000+ cases through October, increasing 80% YTD. This unbelievable growth in TCPA lawsuits since 2007 is evident in the chart below with no indication of slowing down in 2017. In conjunction with this...
We hope that you read our previous post describing the new risk mitigation capabilities on the LiveVox Platform 4 and are excited to have these enhancements to bolster your risk mitigation efforts. In this second blog post, we will walk you through the features that...
As an ARM executive, you are most likely seeking ways to prepare your business for the Consumer Financial Protection Bureau’s (CFPB) proposed new rules. Announced in July 2016, the CFPB’s overhaul of debt collection practices is going to impact your business...
We all watched and were amazed by the Olympic athletes in Rio! Do you ever wonder how they get to be so good? Olympians train and reach unprecedented levels by measuring their performance regularly, not just during competitions. Measuring and monitoring their daily...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
