LiveVox - The Industry's First Integrated, Hosted Dialing Solution

Efficiency

The largest expense – by far – is your call center agents. Agent productivity – increasing agent talk time and Right-Party Contacts (RPCs) – is the key to success during any economy.

LiveVox increases agent talk time by 30% to 50% over any hardware, regardless of your portfolios or the time of day and day of week of your campaigns.

LiveVox is the only solution built from the ground up to deliver unlimited call processing capabilities and scale. The system ramps call volume as needed to maximize agent productivity while giving you complete control over abandon rates.

LiveVox utilizes multiple IP telephony carriers for unlimited capacity in terms of concurrent calls and calls-per-second dialing. This eliminates capacity issues that surround on-premised dialers based on traditional TDM trunks (e.g. T1). Fixed-line hardware is increasingly unable to meet the challenges of fluctuating contact rates or liquidity rates.

Key features to enhance campaign efficiency:

Unlimited capacity – patented SIP platform scales call volume as needed while you control abandon rates through pacing. Increases talk time 30% to 50% over hardware
Direct Connection to Carrier Backbone - unlimited capacity both in terms of concurrent calls and calls-per-second dialing
Gigabit Ethernet LAN/WAN Mesh – eliminates single points of failure
Right-Party Scripting – outbound IVR with consumer opt-in option and sub-second agent connection can increase RPC rates/agent/hour up to 100%
Quick Connect – predictive dialing without line constraints