LiveVox - The Industry's First Integrated, Hosted Dialing Solution

Compliance

Collection organizations face more scrutiny than ever and the cost of failing to comply has never been higher.

LiveVox provides a platform for our clients to manage compliance even as laws change. We do this through a flexible compliance suite that includes customizable state dialing rules, integrated call recording, a full agent monitoring suite, cell phone scrubs and manual dialing controls that adapt as client demand or regulatory requirements change.

These, like all our features, are included at no extra cost.

Key compliance features include:

State dialing rules – customize your campaigns at will for automatic compliance with more restrictive state dialing rules
Integrated Call Recording – Comply with client requests for 100% call recording coverage with the ability to record outbound, inbound and manual calls—at no extra cost
Manual Dialing Controls – Ensure manual dials are within legally defined calling windows
Agent Monitoring Suite – Remote ability to monitor and coach agents or barge to take over calls
Cell Phone Scrubs – Identify cell phone numbers in every portfolio