LiveVox - The Industry's First Integrated, Hosted Dialing Solution

Hosted Dialer Features

Category:	Feature:	Category:	Feature:
	Blended Outbound and Callback Calls		Browser Interface for Managers and Admin
	Call Monitoring		Detailed Agent Productivity Statistics
Integrated ACD	International Agents/Dialing		Enterprise login management
	Call Recording		Multi-Client support
	Skills Based Routing	Manager Dashboard	Predictive Dialing
	Agent Local DID Login		Real Time pacing Controls
	Conference and Transfer		Real Time Reporting
Agent Desktop	Quick connect		Supervisor Initiated Agent Logoff
	Web-based Agents		Caller ID Management
	Host System Screen Pop		Enterprise Multi Level WFM
	Preview Dialing		Advanced Reporting and Analytics
	Customized Mapping		Real Time Promise to Pay Tracking
Host System Integration	Data Import/Export		RPC Cost Optimizer
	Integrated Payment Lines		Agent Activity and Status Monitors
	Desktop .net Integration	Reporting	Call History reporting
	Area Code Splitting		Outbound reporting including pacing stats
	Cell Phone Scrub		Reporting in csv, excel or pdf.
	Client Recording Uploads		Reports Pre-Compiled Data by Agent, Campaign, Site
	DNC List Interface		Unified Reporting: ACD, Dialer, IVR:
	Inbound IVR		Customizable agent disposition summary report
	IVR Payment Collection and Real-Time Processing.		Inbound reporting
Campaign Management	Multi-lingual IVR		PCI compliant
	Outbound IVR	VoIP Platform	Private VoIP Backbone
	Schedule Lists		Unlimited Call Capacity
	Prime Time Targeting		SMS /Email
	TTS
	Unattended/Agent-less Dialing
	Conditional Dialing
	State Dialing Compliant