Click Here To compare your true per-minute rate to the unlimited dialing capacity of LiveVox.

Try our Productivity Calculator to see the ROI and the Productivity Gains you can achieve with LiveVox.

Are you tracking the right KPIs?

• Do you have enough lines per agent on your dialer?
• Do you know the cost of unproductive collectors if you lack dialing capacity?
• What is your ratio of talk time/wrap time/ready time?
• If you do not look at talk/wrap/ready times, when did you stop tracking it and why?
• Do you know how often your agents talk to answering machines?

If you don’t know these answers, or if you fail to hit 60% live consumer talk time with your dialer, please contact us now.

LiveVox is specifically built for credit and collections. Unlimited dialing capacity and industry-specific campaign management features allow us to help our clients increase productivity to unparallel levels.

 Compared with premised dialers LiveVox can:

• Increase Right-Party Contacts by 100%
• Increase agent talk time and productivity by 50%
• Decrease total cost of dialer operations by 45%
• Be implemented across geographies in a couple of weeks
• Become immediately cash flow positive, delivering instant ROI

Our client success stories are numerous:

Hitting Consumer Talk Time goals
Dollars collected are a function of the portfolio make-up and the strength of your collectors. KPIs such as talk/wrap/ready times are a test system performance. Most agencies are constrained by line-limiting hardware and a lack of dialing capacity—until they try LiveVox.

Dialer line starvation saps agent productivity and has even led some in the industry to abandon metrics such as talk time, wrap time and ready time. Agencies should be hitting ratios of 60% talk time v/s 20% wrap and 20% ready times, but they lack the dialer capacity to do so.

• Click here to read how Stellar Recovery is hitting its 60% talk time v/s 20% wrap time and 20% waiting time (per agent, per hour) ratio without using a hardware dialer. 

• Within the first four days of a LiveVox pilot, one Georgia-based collection organization with approx 100 agents was able to increase agent talk time by more than 50%. ROI from high-balanced accounts was 16 times the total cost of LiveVox AND the agent labor needed to work the accounts. Since LiveVox requires no set-up costs, the system is always immediately cash-flow positive.

• LiveVox reporting allows agencies to gain productivity by drilling down to the performance of individual collectors. At one agency client, LiveVox found a collector whose RPC rate of 12.5 per hour was at first glance quite impressive. However, the agent’s average call duration was only 12 seconds, meaning this agent was under-performing on precious RPCs and impacting the value of the portfolio. LiveVox notified the client as part of our service to continue to work with clients in an ongoing basis.

Radically transforming operations

• By using the full suite of LiveVox features, a small Atlanta-area receivables management firm (with less than 40 collectors) was able to cut its number of collectors in half and double revenue per collector while maintaining high levels of client service — and shut down its hardware dialer.

First-party self-cure campaigns
For late stage collections, unattended messaging can be less and less effective. (If you have unlimited calling capacity, why not let consumers speak to agents if they want to?) However, first party organizations have scored amazing results by linking unattended messaging to self-cure campaigns.

• A top-5 mobile phone provider utilizes LiveVox to send customized messages with different voice talents to subscribers at varying times beyond the past due date. These messages link to an integrated payment line so subscribers can pay bills on the spot and without interacting with an agent. The provider’s average monthly ROI is 50-100 times the cost of LiveVox.

Reducing Abandoned calls
Many believe that hosted technology means a tradeoff between an inability to work account volumes and accepting a high rate of abandoned calls. This is true for many solutions. Not LiveVox. Our integrated ACD and precise pacing eliminates abandoned calls.

Click here to see how Credigy was able to cut increase collections by 35% over their hardware dialer and cut abandons to nearly zero.

Client success is an ongoing priority
LiveVox continually works with our clients to improve their operations and increase collections.

Click here for a list of tips from LiveVox CEO Louis Summe, as published in InsideARM, for ways to optimize your dialing campaigns.