Check out all the insights and innovations happening in today’s modern contact center.
How agents engage with customers is changing with the adoption of new channels. Therefore, how they are trained must also evolve. What is the easiest path to achieving this? Start with the basics: Analyze, Adjust, and Scale. Screen recording plays an important roll in...
LiveVox Platform is Here! Table of contentsSecuring Your Contact Center: Strengthening Operations with a Threat Mitigation PlatformEnhanced Risk Mitigation Capabilities Continuing our commitment to provide our customers with innovative technology for their contact...
For any contact center handling payments, the ability to secure payment data is not only critical, it is quickly increasing in difficulty and, more importantly, cost. Table of contentsAddressing Payment Security with On-Demand Cloud SolutionsAddressing Consumer...
Today a multichannel engagement strategy is becoming increasingly important to reach consumers more efficiently. With rising expectations from hyper-connected consumers, a multichannel engagement strategy helps contact centers reach consumers via their channel of...
Developing and maintaining a comprehensive business continuity and disaster recovery (BCDR) plan is a demanding and resource-intensive activity. It’s easy to see why so many businesses adopt a “set it and forget it” approach to disaster recovery. But if the last time...
Table of contents Automatic call distribution, explained What is a cloud-based ACD solution? ACD solution vs. IVR Types of ACD routing methods Naturally, when customers call into your business they want to be routed to the correct person on the first try. Getting...
Dialing technology has changed over time, as automation has taken over and made phone calls more efficient for agents to initiate. Businesses rely on calling campaigns to help reach goals and increase profits through telemarketing. This means agents in the contact center need to proactively call people to advertise to them. That is why it is essential that businesses implement the right resources and software to help maximize efforts.
Protecting customers' privacy needs to be a top priority for every company in 2021. Living in this digital age means that it’s easier than ever to hack systems and steal someone’s information. Contact centers, especially, are constantly handling sensitive customer...
Blacklisted numbers impact how contact centers function. They have the ability to restrict both outbound and inbound traffic. Today we take a broad look at blacklists and then specifically their role in the FCC’s STIR/SHAKEN framework, which is scheduled to go...
Evolving to an At-Home Agent Experience While many contact centers rely on traditional office setups, as the effects of the COVID-19 pandemic develop and we all work together to slow the virus' spread through social distancing, there could be an effect on how you...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
