LiveVox General Counsel, Mark Mallah, will join Joseph Bowser, Founder and Partner, Innovista Law on an exclusive webinar discussing lessons from this year’s TCPA developments from courts and regulators, and how can they be applied in 2018 Webinar takes place...
news
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
LiveVox Discusses Top ‘Do Not Call’ Challenges and Strategies to Solve Them at the Fall 2017 ARM-U
Industry Call Center Operations Experts, Paul McGee and Jonathon Ritchie will discuss real life “do’s and don’ts” for implementing compliance controls to address some of the top challenges call centers are experiencing related to "Do Not Call" rules and regulations...
LiveVox Shares How to Integrate Multichannel Engagement Strategies that Drive Enhanced Patient Experience and Self-Service
Join industry technology and operation leaders as they discuss a practical approach to adopting multichannel workflows focused on improving the patient experience and empowering self-service in a digital era. The webinar, “Engaging Patients on their Channel of...
LiveVox Shares How to Simplify Multichannel Consent Management with Cloud at TRMA Fall 2017
LiveVox Director of Product Management, Boris Grinshpun, will join industry leaders on a panel to discuss a practical approach to collecting and managing consent in an increasingly digital environment The panel, “Leveraging Consent to Enable Effective Email Engagement...
LiveVox Joins Discussion on Recent Case Law Impacting Contact Center Operations at 2017 PACE Washington Summit
LiveVox General Counsel, Mark Mallah, will join industry leaders on a panel to discuss how the courts are shaping consumer contact strategies and best practices for consumer outreach in a digital environment The panel will discuss: Recent court cases affecting the...
LiveVox Joins Discussion on Challenges and Solutions to Multichannel Strategies at insideARM’s CRC Innovation Council
LiveVox, a member of insideARM’s Consumer Relations Consortium (CRC) Innovation Council Leadership Committee, will join other industry leaders on a two-day event discussing multichannel adoption LiveVox will share how cloud is enabling a practical approach to...
LiveVox Discusses a Practical Approach to Capturing Consent and Driving Multichannel ROI
Learn about integrating multichannel consent capture into existing workflows Hear legal counsel, in addition to technology and operational experts, provide insight to simplifying and centralizing multichannel consent management The webinar takes place Thursday, July...
LiveVox Unveils New Branding Reflecting Cloud-Based Channel of Choice Solution Offerings
LiveVox’s new visual identity underscores the company’s forward-looking, leading-edge cloud contact center solutions that enables effective engagement strategies on the consumer’s channel of choice Building upon 15+ years of proven cloud contact center expertise,...
LiveVox Discusses the Latest Regulatory and Legal Developments at First Party Summit 2017
LiveVox General Counsel, Mark Mallah, will join attorney Joann Needleman of Clark Hill PLC, to discuss recent developments impacting first parties and first party servicers at the 2017 First Party Summit The panel, “2017 Regulatory and Legal Update” takes place...
LiveVox Discusses Top Cybersecurity Trends for ARM Operations at CRS 2017
LiveVox will join other industry leaders to discuss forward-thinking approaches to Cybersecurity and best practices to defending contact center operations from potential threats on a panel at CRS 2017 With a timely focus on payment line security, LiveVox will also...
Contact Center Trends & News
Stay informed with our CX Leader Newsletter:
About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.